A nationwide network of SCREEN Product Specialists stand at the ready.
With over 40 full-time, Level-3 Product Support Specialists across the Americas, you can count on SCREEN Service and Support to keep your presses rolling.
No matter where your print operation is located, SCREEN Americas' Service and Support Department has you covered.
We ensure your maximum uptime by leveraging our Inkjet-only Service Team and the SCREEN TRUST Service which utilizes machine learning, remote monitoring and predictive analysis.
In the event that you do need assistance, one phone call and you’re immediately routed to a top-level technician who knows your SCREEN press, inside and out, because he is dedicated to your SCREEN press. No bouncing around from one talking head to another offering unhelpful suggestions that you've already tried.
SCREEN’s Field Engineers don't have personal performance reports incentivizing them to take shortcuts, slap on band-aids and check out as quickly as possible. We are not metric driven, we are customer driven. Your satisfaction is what's important to us.
Put your TRUST in SCREEN.
Who sets the standard for service excellence?
SCREEN Americas is the answer you’ll hear from companies who have owned equipment from a variety of manufacturers throughout the years.
And now with our TRUST Network Service program, SCREEN customers receive their own personalized web-based dashboard including:
- TRUST Dialog, a component in which operators can access valuable tools to keep track of things like paper and ink consumption.
- TRUST Guard, which allows the press to be monitored by SCREEN personnel for the purpose of determining upcoming service checks.
- TRUST Assist, the ability to directly communicate with a service technician if necessary.
SCREEN Americas and our TRUST Network Service help keep your print operation humming.
SCREEN TRUST Network Service includes TRUST Dialog, TRUST Guard and TRUST Assist.
Jim Rivest
Vice President Support
Services Equipment / Hardware Support
At SCREEN Americas, you won’t spend time repeating your situation to multiple people at layered levels in our service department. That’s because we only have one level – the top level. All of our technicians are Product Support Engineers who are experienced with your press.
At SCREEN Americas, you won’t spend time repeating your situation to multiple people at layered levels in our service department. That’s because we only have one level – the top level. All of our technicians are Product Support Engineers who are experienced with your press.
Shane Matsui
Service Operations Manager
Applications / Workflow Support
At SCREEN Americas we go the extra mile. After any repair, we remain on site to ensure that your press is operating smoothly. Our engineers can handle even difficult situations using our wide range of resources. It is our flexibility that makes us special.
At SCREEN Americas we go the extra mile. After any repair, we remain on site to ensure that your press is operating smoothly. Our engineers can handle even difficult situations using our wide range of resources. It is our flexibility that makes us special.
SCREEN High-Speed Inkjet Solutions Support Brochure
SCREEN High-Speed Inkjet Solutions Support Brochure
SCREEN's customer support engagement experience for high-speed, roll-to-roll inkjet solutions is tailored to your print operation. Plus, minimize downtime, obtain valuable insights and improve productivity with our standard included TRUST Network Service. Explore the customer support relationship lifecycle in the SCREEN product support brochure.
Discover how SCREEN Roll-Fed Inkjet can power your print operation.
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Digital Inkjet Production Solutions for professional print operations.
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